Privacy Policy

Last updated: 1 November 2026

1. Introduction

Korella Aerial Solutions Pty Ltd (ABN: 21 694 882 347, ACN: 694 882 347) (referred to as “Korella Aerial”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or engage our services.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our business, we handle personal information in accordance with those requirements. Where they do not apply, we aim to follow the practices described in this policy as a matter of good business practice.

2. Information We Collect

Depending on your interaction with us, we may collect:

  • Contact information: Your name, email address, phone number and business details.

  • Project information: Project briefs, filming requirements, site locations, schedules, quotes and communications.

  • Transaction information: Invoice details, payment status and records relating to services provided.

  • Technical information: IP address, browser type, device information, website usage and analytics data.

  • Visual information: Photographs, video footage and other imagery captured as part of our filming services.

We only aim to collect information that is reasonably necessary for our business activities.

3. How We Collect Information

We may collect personal information when you:

  • Submit an enquiry or contact form through our website.

  • Contact us by email, phone or social media.

  • Request a quote or engage our services.

  • Communicate with us about a project.

  • Visit or interact with our website.

  • Participate in filming activities where identifiable individuals may be captured.

We may also receive information from third parties where this is relevant to delivering our services or operating our business.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and provide quotes.

  • Plan, coordinate and deliver filming projects.

  • Communicate with clients and suppliers.

  • Issue invoices and manage payments.

  • Improve our website, services and customer experience.

  • Analyse website traffic and marketing performance.

  • Promote our services, where permitted.

  • Meet legal, regulatory and administrative obligations.

We do not sell personal information to third parties.

5. Cookies, Analytics and Tracking Technologies

Our website may use cookies, pixels and similar technologies to improve website functionality, understand visitor behaviour and measure marketing performance.

These technologies may collect information such as your IP address, browser and device details, pages visited, interactions and referral sources.

Squarespace Analytics

Our website is hosted through Squarespace. Squarespace may collect website usage and technical information to provide website functionality, security and analytics.

Google Analytics

We may use Google Analytics to understand how visitors use our website, including which pages are viewed and how visitors navigate the site.

Google may collect technical and usage information through cookies and similar technologies.

Further information is available through Google's Privacy Policy: https://policies.google.com/privacy

Meta Tracking Technologies

We may use Meta tracking technologies, such as the Meta Pixel, to measure advertising performance, understand visitor interactions and support relevant advertising on Meta platforms.

These technologies may collect information about website visits and interactions.

Further information is available through Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

Managing Cookies and Tracking

You may be able to manage or disable cookies through your browser settings.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website functionality.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

  • Website hosting and platform providers, including Squarespace.

  • Analytics and advertising providers, including Google and Meta.

  • Email and communication service providers.

  • Cloud storage and file-sharing providers.

  • Payment and invoicing service providers.

  • Contractors, suppliers and production partners.

  • Professional advisers, insurers and legal representatives.

  • Government agencies, regulators or law enforcement where required or authorised by law.

We do not sell or rent personal information.

7. Overseas Disclosure

Some third-party service providers we use may store, process or access information outside Australia.

Where this occurs, personal information may be handled in overseas locations in accordance with the relevant provider's privacy and data-handling practices.

Where the Australian Privacy Principles apply, we take reasonable steps to address applicable requirements relating to overseas disclosures.

8. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure business systems, cloud platforms, email services and other service providers.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including business administration, project delivery, accounting, legal and regulatory requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate and lawful.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

11. Direct Marketing

We may use your contact details to provide updates about our services, projects or business where permitted by law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

We will action opt-out requests within a reasonable timeframe.

12. Photography, Video and Drone Footage

As part of our services, Korella Aerial may capture photographs and video footage at commercial sites, construction projects, events, properties and other locations.

This footage may incidentally capture identifiable individuals, vehicles, property or other personal information.

Where appropriate, clients are responsible for advising relevant individuals about filming activities and arranging permissions or notices that are their responsibility.

Unless a client requests otherwise in writing, Korella Aerial may use selected completed project footage and imagery for portfolio, website, social media, showreel and promotional purposes, subject to agreed confidentiality requirements and applicable law.

If you have concerns about identifiable footage or imagery, please contact us using the details below.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our services and website are not specifically directed at children.

We do not knowingly collect personal information from children unless it is necessary for a legitimate project or business purpose and appropriate arrangements have been made.

15. Privacy Concerns and Complaints

If you have a question, concern or complaint about how we handle personal information, please contact us using the details below.

We will review and respond to your complaint within a reasonable timeframe.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au/

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website with the updated date.

17. Contact Us

For privacy enquiries, access requests or complaints, please contact:

Korella Aerial Solutions Pty Ltd
ABN: 21 694 882 347
ACN: 694 882 347
Email: liam@korellaaerial.com.au
Website: https://www.korellaaerial.com.au